See how we treat sensitive personal information.
We are committed to safeguarding the privacy of our website visitors, the people we communicate with and the users of our products and services. This policy sets out how we treat your personal data. Please read it carefully to understand how your personal data will be treated as you engage with VFR English and make use of our website and our products and services.
1. WHO WE ARE
VFR English Ltd is a private limited company registered in England and Wales. Our registered office is at SW19 6TE,3 weevil drive, London. You can contact us by telephone 0036305846004 or by email at firstname.lastname@example.org
2. YOUR RIGHTS
Your principle rights under data protection law are:
- The right to access;
- The right to rectification;
- The right to erasure;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability;
- The right to complain to a supervisory authority; and
- The right to withdraw consent.
Please let us know if you would like to exercise any of your rights at any time.
3. THE DATA WE COLLECT
We collect different types of personal data from you as you engage with VFR English use our website and our products and services. The legal basis for processing your personal data is our legitimate interests, namely the proper management, administration and development of our business, our website and our products and services. The personal data we collect is as follows:
3.1 Website data
This website is owned and operated byVFR English Limited. We may process data about your use of our website (“Website Data”).
Website Data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use of our website.
We use Google Analytics analyse our Website Data. These analytics generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Website Data may be processed for the purposes of analysing website use and optimising the performance of our website.
Our website includes hyperlinks to, and details of, third party websites.We have no control over, and are not responsible for, the privacy policies and practices of third parties.
3.2. Correspondence Data
We may process your correspondence data (“Correspondence Data”). The Correspondence Data may include your name, your telephone number, your address, your employer, your job position and your email address. Your Correspondence Data is provided to us via:
- Face-to-face, video-conference and/or telephone communication with you.
- Direct mail and email correspondence with you.
- The enquiry form on our website here: https://vfrenglish.com/contact/
- By referral from a third party.
Correspondence Data may also be data that is otherwise in the public domain.
We process Correspondence Data for the purposes of communicating with you, offering, marketing, selling and providing relevant products and/or services to you directly, and ensuring the proper administration of our website, business and services.
3.3 Notification Data
We may process your notification data (“Notification Data”). Notification Data may include your name and your email address. The source of Notification Data is the newsletter sign-up form on our website here: www.vfrenglish.com/#newsletter
We will process Notification Data only with your express consent and for the purposes of offering, marketing, selling relevant products and/or services to you directly and/or by email newsletter.
We use our email marketing tool, and your Notification Data may be stored by us. You may unsubscribe from our email newsletter at any time by following the instructions contained at the end of each newsletter or notification. All unsubscribe requests are actioned immediately.
3.4 Account Data
We may process your account data (“Account Data”). Account Data may include your name, your telephone number, your address, your email address, your date of birth, your nationality, your first language, your professional background, qualifications, experience and interests, data pertaining to your language education, learning and assessment including training progress and performance and assessment and test scores, your passport details, your national identification details, your bank details, information relating to any purchases you make of our products or services; and any other personal and professional information deemed necessary to communicate to us by you or us when you purchase or use our products or services.
We process Account Data for the purposes of offering, marketing, selling relevant products and/or services to you directly and/or by email newsletter, and for the proper administration, delivery, development and improvement of our products and services.
3.5 Response Data
- Provide products and perform services as requested by you.
- To create certificates and reports related to your progress and performance during the use of our products and services (certificates and reports may be sent to you)
- To analyse and research the performance of our products and services for the purposes of monitoring and quality; and
- For internal training.
From time to time, we may publish information in the public domain about the performance of our products and services based on your Response Data. Where we do this, your Response Data will be anonymised.
4. THIRD PARTY PROVIDERS
We use third-party providers (“Third-Party Providers”) for the delivery of our e-learning products and services. Your personal data may be processed by the Third Party Provider in accordance with their privacy and data protection policy.
GEOFS, Newsletter provider, Domain provider, Servers.
Hosting: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhause, Germany
6. STORAGE AND SECURITY OF PERSONAL DATA
We take appropriate technical and organisational precautions to secure your personal data, to prevent the loss, misuse, alteration, destruction, or damage, and unauthorised or unlawful access of your personal data and to keep your data up-to-date.
We store data on secure servers personal computers and mobile devices, and in secure manual record-keeping systems.
Your personal data will be reviewed every 2 years and any data that is no longer necessary for our internal management processes will be deleted. Otherwise, We will process and store your data until such time as you request us to erase it or until VFR English ceases to trade (whichever comes sooner). In either event, your data will be immediately and permanently erased.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and that we cannot guarantee the security of data sent over the internet.
You may need to use (a) password(s) to access restricted areas of our website or products and services delivered via GeoFS. In these cases, you are responsible for ensuring that your password(s) are kept secure and remain confidential, and are not susceptible to being guessed, whether by a person or a computer program. We will not ask you for your password (except when you log in to our website or Third Party Providers).
7. SHARING YOUR DATA
We may disclose your personal data to the extent that we are required to do so by law or in order to establish, exercise or defend our legal rights.
We may share your Correspondence Data with carefully selected third parties where we believe there is legitimate and reasonable interest or benefit to you or your employer, such as when referring you to a potential customer or user of you or your employer’s products or services, or referring you to a business or provider of products and services that we believe is of direct interest to you. We will notify you every time we share your Correspondence Data for this purpose.
Except as set out in this section 6, we will never sell, rent or give away your personal data, ever.